The security around changes to your bank details — where we pay withdrawals from Nutmeg, and where you can pay in from — are a key part of the security of your account. We thank you for your understanding around potential delays while these key checks are completed as we work to protect your account.
To avoid potential delays and to keep your account up to date, we suggest letting us know of any bank account changes as soon as you can.
Updating your bank details
To update the bank details on your account please send us a Nutmail from within your Nutmeg account with the new bank account details including the bank name, sort code and account number.
To confirm the change we will call you on the contact number listed on your account to go through an enhanced security check over the phone. Feel free to specify a convenient time to call in your message. In most cases, we’re then able to update your stored bank details and complete the change.
If we require documents
In certain circumstances we may need you to send in documents as an additional check. These may include:
- Original bank statement, dated within 3 months, showing your bank, branch, sort code, account number, name and address
- Printout or copy of a bank statement, dated within 3 months, showing your name and address and bearing an official bank branch stamp
- Pre-printed paying in slip showing your sort code, account number and name registered on your account
- Cheque marked void showing your sort code, account number and name registered on your account
Please mark documents with 'Change of bank details' and include your Nutmeg account number 'NEXX0000' (four letters then four numbers — find it on your home page once signed in). Then send your documents to us at:
2nd Floor - Vox Studios
1–45 Durham Street
Please be aware that withdrawal requests made alongside a request to change bank details may be delayed while the evidence for the change is verified.
Where a withdrawal request is made before money has been invested, we will only pay back to the originating bank details.
We may amend this policy from time to time without further notice to you.